Privacy Policy

1. Introduction

Stock And Crypto Tracker ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your Personal Data when you access or use our Service. By using the Service, you consent to the practices described in this Privacy Policy.

2. Definitions

In this Privacy Policy, unless the context otherwise requires:

• "Personal Data" means any information relating to an identified or identifiable natural person, including but not limited to name, email address, Telegram user ID, and usage data.
• "Processing" means any operation performed on Personal Data, including collection, storage, use, disclosure, and deletion.
• "Data Controller" means the entity that determines the purposes and means of processing Personal Data. Stock And Crypto Tracker acts as the Data Controller for Personal Data collected through the Service.

3. Information We Collect

We collect the following categories of Personal Data:

Telegram User ID, which is required to deliver the Service through Telegram; email address, used for account verification and communication; usage data, including information about how you interact with the Service, features accessed, and timestamps; and payment information, which is processed by our third-party payment processor Stripe. We do not store complete credit card numbers or payment credentials on our systems.

4. How We Use Your Information

We process your Personal Data for the following purposes:

To provide, operate, and maintain the Service, including delivering alerts and analysis via Telegram; to communicate with you regarding service updates, security alerts, account notifications, and support inquiries; to analyze usage patterns and improve the Service, including developing new features and functionality; to process payments and manage subscriptions through our payment processor; and to comply with legal obligations and protect our legitimate interests.

5. Legal Basis for Processing

We process your Personal Data on the following legal bases: performance of a contract, where processing is necessary to provide the Service you have requested; legitimate interests, where processing is necessary for our legitimate business interests, provided such interests do not override your fundamental rights; consent, where you have given explicit consent to the processing of your Personal Data for specific purposes; and legal obligation, where processing is necessary to comply with applicable laws and regulations.

6. Third-Party Service Providers

We engage the following categories of third-party service providers who may process your Personal Data:

Stripe, our payment processor, which processes payment information in accordance with its own privacy policy; Telegram, through which we deliver the Service, subject to Telegram's privacy policy and terms of service; and hosting and infrastructure providers, including cloud service providers that store and process data on our behalf. We require all third-party service providers to process Personal Data in accordance with applicable data protection laws and to implement appropriate security measures.

7. Data Security

We implement appropriate technical and organizational measures designed to protect Personal Data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments. However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your Personal Data, we cannot guarantee its absolute security.

8. Data Retention

We retain Personal Data for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When determining retention periods, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the data, and applicable legal requirements. Upon account deletion or request, we will delete or anonymize your Personal Data within thirty (30) days, except where retention is required by law.

9. Your Rights

Subject to applicable law, you may have the following rights regarding your Personal Data:

Right of access: to obtain confirmation of whether we process your Personal Data and request a copy thereof; right to rectification: to request correction of inaccurate or incomplete Personal Data; right to erasure: to request deletion of your Personal Data under certain circumstances; right to data portability: to receive your Personal Data in a structured, commonly used, machine-readable format; right to object: to object to processing based on legitimate interests or for direct marketing purposes; and right to withdraw consent: where processing is based on consent, to withdraw such consent at any time. To exercise these rights, please contact us using the information provided below. We will respond to your request within thirty (30) days or as required by applicable law.

10. International Data Transfers

Your Personal Data may be transferred to and processed in countries other than your country of residence, including Malaysia and other jurisdictions where our service providers operate. These countries may have data protection laws that differ from those in your jurisdiction. We implement appropriate safeguards for international transfers of Personal Data, including standard contractual clauses where required. By using the Service, you consent to the transfer of your Personal Data to these jurisdictions.

11. Cookies and Tracking

Our website uses essential cookies for basic functionality, including session management and language preferences. We do not use cookies for advertising, behavioral tracking, or third-party analytics purposes. You may configure your browser to refuse cookies, but this may affect your ability to use certain features of the Service.

12. Children's Privacy

The Service is not intended for individuals under the age of twenty-one (21). We do not knowingly collect Personal Data from children. If we become aware that we have collected Personal Data from a child without appropriate consent, we will take steps to delete such information promptly. If you believe we have collected information from a child, please contact us immediately.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of material changes by posting the updated Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically. Your continued use of the Service after any changes indicates your acceptance of the updated Privacy Policy.

14. Contact Us

If you have questions about this Privacy Policy, wish to exercise your data rights, or have concerns about our data practices, please contact us via our Telegram bot @StockAndCryptoAdvisorBot or by email. We will endeavor to respond to your inquiry within a reasonable timeframe.